Thanks to Don, a local resident of Carlsbad Springs we obtained some information about what happened with hydro on Christmas day for over 202 homeowners.

Below is the letter received from Julie Lupinacci from Hydro Ottawa:

Re: Christmas Day power outage in Carlsbad Springs
Thank you for your recent inquiry about the outages experienced in Carlsbad Springs on
December 25th. I appreciate your understanding and for passing along the gratitude from
residents for our workers who worked quickly to restore power early on Christmas morning
to the community. I can confirm that there were two outages that affected 202 customers in the area. The first
occurred because of a blown fuse at 5220 Piperville Road at 3:57 a.m. Crews were able to
refuse the circuit at 6:55 a.m., but the replacement fuse caused arcing (an electrical
discharge); requiring it to be opened and power rerouted from an alternate source in our
distribution system. This was completed at 7:16 a.m. The second outage occurred at 7:41 a.m. due to a blown fuse found at Leitrim and
Russell. Upon inspection this fuse was downstream from where we were rerouting power
for Piperville, and, as such, needed to be upgraded to a larger fuse to accommodate the
additional load. Once this work was done at 10:13 a.m., power was successfully restored
for all customers. Our outage map has some features which are designed to provide the most accurate
information, while protecting our customers’ privacy and safety. During an outage, our
system identifies all the customers affected from the source of the outage. It then draws a
fairly wide perimeter around those impacted (hence the overlap into Hydro One territory on
Boundary Road).  The isolated spots on our outage map for Piperville are shown as separate from the rest
due to their distance from the remainder of the customers impacted. That is why you may
see gaps in the outage shape.

I hope this answers your questions. Thank you for your patience and understanding.
Julie Lupinacci
Chief Customer Office