This is a consumer alert.  From

Faulty fill-up reported at another eastern Ontario Ultramar

Some drivers who made a recent pit stop at an Ultramar gas station in southeast Ottawa are experiencing costly mechanical problems after the wrong fuel was pumped into their car.

Reports at southeast Ottawa station follow admitted error in Prescott, Ont.

Judy Trinh · CBC News · Posted: January 24th 2018, 8:27:42 AM 


Sandra Simard holds a bottle of diesel fuel taken from her vehicle. Simard says last week, diesel was dispensed from Ultramar pumps even though she pushed the unleaded Supreme gas button. The fuel mix-up caused more than $4,000 damages to her car. (Judy Trinh/CBC)

Drivers usually pull into the Ultramar in Vars expecting to get some of the cheapest gas in the capital region.

For Sandra Simard, a fill-up at the station off Highway 417 in southeast Ottawa is costing her thousands of dollars in car repairs.

She says diesel came out of unleaded gas pumps and she has the receipts to prove it.

Simard is posting warnings on Facebook so motorists know the fuel mix-up apparently extends beyond Prescott, Ont., to the south of the city.

Ultramar has admitted on Jan. 17 its Prescott gas station pumps, just off Highway 401, dispensed diesel instead of regular gas. 

But Simard said she faced the same problem two days earlier.

On Jan. 15, she said she and her husband pulled into the Ultramar station on Burton Road and pushed the button for supreme grade unleaded gas.

It cost the couple $71 to fill up their tank. As they drove home their silver Acura started to sputter.

“It was like the engine wanted to stall. We were wondering what it was,” she said.

“We drove it a little bit. But the next day when I went to start it, it kept stalling.”!/fileImage/httpImage/image.jpg_gen/derivatives/original_1180/ultramar-vars-gas-diesel.jpg?imwidth=100!/fileImage/httpImage/image.jpg_gen/derivatives/original_1180/ultramar-vars-gas-diesel.jpg?imwidth=720

Drivers who purchased gas here on Jan.15 may have filled up with diesel instead of gas. (Simon Lasalle/ CBC News)

The day after the fill-up, Simard noticed that the engine light came on so she immediately made an appointment with her mechanic to check the vehicle. 

It took her about ten minutes to drive from her home to MD Auto Care in Limoges.

By the time she got there, her vehicle was close to total engine failure. 

‘I knew it was bad fuel’

Limoges mechanic Mathieu Daze said so far, two customers have come to him with bad fuel problems.

During an inspection of Simard’s car, Daze saw black spark plugs and smelled the strong scent of diesel.

“I knew it was bad fuel,” he said.

Daze drained 50 litres of diesel out of the Acura.

He said the damage to Simard’s vehicle was made worse with each minute the car was on the road. 

Simard’s mechanic Matthieu Daze drained 50L of diesel from her car. She selected Supreme unleaded from the Ultramar pump in Vars.

“The diesel was so bad, there were no sparks. The diesel was going through the exhaust system and it caused the catalytic converters to block and it also clogged the oxygen sensors,” he said.

“It [caused] a lot of damage.”

Simard is facing more than $4,000 in repairs. She also had to take two days off work to deal with the problem.

She has called Ultramar’s head office to seek compensation but has yet to hear back.

Kept receipts, sample

To bolster her claim, Simard has a sample of the diesel extracted from her car and said receipts show she purchased supreme gas.

At the Ultramar station in Vars, diesel and gas are dispensed from clearly separated and standalone pumps

In the Prescott case, Ultramar agreed to pay for repairs. 

Ultramar has yet to respond to CBC questions about what happened in Vars and how many stations are affected.